Support Page
Privacy Policy
Effective Date: 07-09-2025
Sweet Canines Shop (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following information:
Personal Information: Name, email address, phone number, billing/shipping address, and payment information.
Order Details: Products purchased, order history.
Technical Data: IP address, browser type, pages visited (via cookies and analytics tools).
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Communicate with you about your order or inquiries
Improve our website and customer experience
Send marketing communications (only with your consent)
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
Trusted service providers (e.g., payment processors, shipping partners)
Legal authorities if required by law
4. Cookies
We use cookies to improve functionality and analyze site traffic. You can control cookie settings through your browser.
5. Data Security
We take reasonable precautions to protect your information, but no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to access, correct, or request deletion of your personal data. Contact us at sweetcaninesshop@gmail.com to make such a request.
7. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with the effective date.
Shipping Delivery & Return Policy
Effective Date: 07-09-2025
We ship across Canada, not internationally at this time. Please read the following carefully for information about our shipping practices.
1. Processing Time
Orders are processed within 1–5 business days after payment is received. Custom or large orders may require additional time.
2. Shipping Methods
We use Canada Post and other reliable carriers. You will receive a tracking number once your order has shipped.
3. Shipping Rates
Shipping costs are already calculated at a set rate, we offer free shipping over $100 CAD.
4. Delivery Time
Estimated delivery:
Canada: 2–10 business days
Delivery times are estimates and not guaranteed.
5. Incorrect Address
Please double-check your shipping address. We are not responsible for lost orders due to incorrect or incomplete addresses.
6. Lost or Damaged Items
Regrettably, we are unable to accommodate returns or exchanges. Once the package has been dispatched through a shipping carrier we absolve ourselves of any further responsibility for your package, unless you receive a faulty product. We urge you to inspect your package within the first 48 hours of delivery. This is to confirm receipt of all your ordered items and to verify the absence of any defective product.
7. Defective Order
Should you receive a defective product (excluding any physical damage to your package), kindly capture the defect in a photo or a video and reach out to us through email at sweetcaninesshop@gmail.com within 48 hours of receiving your package. Include details and visuals related to the product defect in your email.
8. Items Missing
In case of an incomplete delivery, please notify us within 48 hours. Capture a picture of all received items along with the packaging and email us
Terms & Conditions
Effective Date: 07-09-2025
Welcome to Sweet Canines Shop (“we,” “us,” “our”). By accessing or using our website (www.sweetcaninesshop.com) and purchasing our all-natural pet treats, you agree to the following terms and conditions (“Terms”). Please read them carefully before using our services.
1. General Information
Sweet Canines Shop is an Ontario-based business specializing in all-natural pet treats made with high-quality, limited ingredients. Our products are intended for pet consumption only and are not suitable for human consumption.
2. Eligibility
By using our Site, you confirm that you are at least 18 years old or have permission from a legal guardian. You must also reside in Canada to place orders through our store unless international shipping is explicitly offered.
3. Product Information
We strive to accurately describe our products and ingredients. However, we do not guarantee that product descriptions, images, or other content on the Site are free of errors. Products are subject to availability and may be modified or discontinued without notice.
Allergen Warning: Our treats are made with natural ingredients. Please review the ingredient list carefully and consult with a veterinarian if your pet has any food sensitivities or allergies.
4. Orders and Payment
All orders are processed in Canadian dollars (CAD). Payment must be made at the time of purchase via our accepted payment methods. We reserve the right to cancel or refuse any order at our discretion.
5. Shipping and Delivery
We ship across Canada (Not internationally at this time). Estimated shipping times are provided for convenience and are not guaranteed. We are not responsible for delays due to weather, postal service issues, or incorrect shipping information provided by the customer.
6. Returns and Final Sale
Due to the nature of our products, all sales are final. We do not accept returns or exchanges. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at sweetcaninesshop@gmail.com so we can resolve the issue.
7. Limitation of Liability
We are not liable for any damages or injuries resulting from the misuse or overconsumption of our products. It is your responsibility to ensure that the treats are appropriate for your pet’s size, dietary needs, and health condition.
8. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.
9. Intellectual Property
All content on the Site—including text, images, logos, and product names—is the property of Sweet Canines Shop and may not be used or reproduced without our written permission.
10. Governing Law
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes shall be resolved in the courts located in Ontario.
11. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after such changes indicates your acceptance.
12. Contact Us
For any questions regarding these Terms, please contact us at:
📧 Email: sweetcaninesshop@gmail.com
Customer Policy
Disclaimer
Effective Date: 07-09-2025
Sweet Canines Shop provides all-natural pet treats made from high-quality ingredients. The following disclaimer outlines your responsibility as a consumer.
1. Health and Safety
While we use natural ingredients, our products are not intended to diagnose, treat, or cure any disease or medical condition. Always consult your veterinarian before introducing new treats into your pet's diet, especially if they have food sensitivities or medical conditions.
2. Feeding Guidelines
Treats should only be given in moderation and should not replace your pet's regular diet. Ensure fresh water is always available.
3. Use at Your Own Risk
You assume full responsibility for any outcomes associated with feeding your pet our products. We are not liable for any adverse reactions or misuse.
4. Product Storage
Please store our treats in a cool, dry place, away from direct sunlight, and follow all storage guidelines on the packaging to maintain freshness.